Addition by subtraction: Types of difficult, disastrous employees
Over the 38 years of owning a practice, we hired over 100 employees. They came in all sorts. Some fit well. Others did not. And some were disastrous employees. Dealing […]
How to think about the basics of managing leaders
I remember the moment when I realized that I needed to learn how to manage leaders. We had grown to a second location in a different community fifty minutes away […]
Matching one’s leadership style to the environment
One’s leadership style many seem relatively unchangeable. It should not be. David Maister wrote a short but insightful chapter on “Partnership Governance.” He sets up the discussion about one’s leadership […]
Learning to manage myself: Solving my self-imposed roller coaster
One of my larger challenges was learning how to manage myself. Before I could find sustainable growth, I had to get out of my own way. As you will see, […]
Walking our staff through a crisis
A case example We moved into crisis management mode really fast. In 2011 Blue Cross/Blue Shield of Illinois (BCBS) cut the fees they paid us. It was significant. For doctoral-level […]
A different language: What tracking numbers can tell us
When I began my private practice, it was not difficult to keep track of the financial picture. Tracking numbers was kind of a game. The business had one checking account. […]
Overcoming false beliefs about money, business, & selling
One of the biggest challenges I faced in building a business was overcoming false beliefs. I had many attitudes and beliefs that held me back from business success. These trace back […]
How to overcome crises–When several clinicians leave
Ugh. Overcoming crises is no fun. There are stretches when the business seems to be rolling along, growing, thriving, and then a crisis hits–for example, in a relatively short period […]
