Managing is a big part of what a practice owner does every day. This includes things like: growth, crises, self, the various essential daily tasks, managing staff, culture, and community, as well as you brand, marketing, numbers and finance, and then your leadership team.

Understanding staff complaints

Staff complain and managers listen. But understanding staff complaints and then properly interpreting them is one of the key things that good manager do. Over the years, I have noticed […]


Managing leadership

I remember the moment when I realized that I needed to form a leadership team. We needed to have a regular schedule of meetings to discuss things. We had just […]