How to retain clinicians if teletherapy continues its dominance
Even in the best of times, every mental health practice owner worries about how to retain clinicians. And as teletherapy became the dominant method for delivering mental health services, the […]
How to create an organization with excited committed employees
Everyone wants to work in an organization with excited and committed employees. Yet how do we create a workplace culture that generates that sort of energy during social distancing? Fortunately, […]
Growing pains: Hiring and training new clinicians
Developing a good process for hiring new clinicians is essential to your health as an organization. It is one foundational to your success as an organization. And we need to […]
The ultimate guide to building your staff and culture
Congratulations! You are ready to hire some people, build your staff, and create the culture you want at the office. I say congrats, because if you are here, then I […]
Conducting excellent job interviews for clinical staff
Once you have a candidate for employment, you need a plan for conducting excellent job interviews. The superb job interview does not just happen. Mapping out an interview plan increases […]
The five ideal employee types in mental health
There are five ideal employee types for mental health practices to look for when interviewing. Certainly, it is my suggestion that when you find them, hire them. They each play […]
Staff development: How to build excellence into your current staff
Staff development should also be at the forefront of our minds as we hire, train, and manage staff. A robust staff development program benefits our clients, communities, teammates, leadership team, […]
Human resources in mental health practices
Does any new practice owner decide to begin a practice so they can develop a Human Resources in outpatient mental health? I doubt it. So why does the management of […]
When we need to fire an employee
There are times when we have exhausted all other options, and the remaining option is to fire an employee. Of course, getting to this point should rarely be sudden or […]
Recruitment methods for finding excellent staff
The first part of recruiting the best employees for your practice is attracting strong candidates to apply. And of course, to consistently find good prospects takes a plan. A hodge-podge […]
When an employee leaves: Saying goodbye well
When an employee leaves, saying goodbye well is often not the primary reaction that we experience. First, we must work through the sense of loss or even betrayal before the […]
The training we never had—Excellence in managing staff
Success inevitably requires a difficult choice: either refer out the excess referrals or hire staff to handle the overflow (see “The dilemma of success: Do it myself or delegate” for […]
Ten examples of culture change in one organization
Using the history of the organization I led (Centennial Counseling Center, P.C.) I have highlighted ten examples of decisions our leaders made that changed our culture. In essence, our understanding […]
How to use meetings to build your workplace culture
Once your organization reaches a certain size, building a strong workplace culture needs to become more organized and formalized. Certainly, the leadership of every organization should spend time thinking about and then […]
Addition by subtraction: Types of difficult, disastrous employees
Over the 38 years of owning a practice, we hired over 100 employees. They came in all sorts. Some fit well. Others did not. And some were disastrous employees. Dealing […]
Our Philosophy for Working in Community
As an organization we first tried to outline the matrix of values that guide decision making in a document. We created it in 2007. We named it CCC’s Philosophy of […]
How to become a community of clinicians
Becoming a community of clinicians does not happen by chance. It takes a plan. Let’s explore this topic by first thinking about what it means to be a community. com·mu·ni·ty […]
