Growing pains: Hiring and training new clinicians
Developing a good process for hiring new clinicians is essential to your health as an organization. It is one foundational to your success as an organization. And we need to […]
Starting a new business? The start-up blues
Every one underestimates the challenges of starting a new business. Starting a new business is hard. It is hard even after you read everything you can find and done tons […]
Using staff complaints to make your organization great
Staff complains, and managers listen. But understanding staff complaints and then properly interpreting them is one of the key things that good managers do. Over the years, I have noticed […]
The training we never had—Excellence in managing staff
Success inevitably requires a difficult choice: either refer out the excess referrals or hire staff to handle the overflow (see “The dilemma of success: Do it myself or delegate” for […]
How to use meetings to build your workplace culture
Once your organization reaches a certain size, building a strong workplace culture needs to become more organized and formalized. Certainly, the leadership of every organization should spend time thinking about and then […]
Addition by subtraction: Types of difficult, disastrous employees
Over the 38 years of owning a practice, we hired over 100 employees. They came in all sorts. Some fit well. Others did not. And some were disastrous employees. Dealing […]
Our Philosophy for Working in Community
As an organization we first tried to outline the matrix of values that guide decision making in a document. We created it in 2007. We named it CCC’s Philosophy of […]
How to overcome crises–When several clinicians leave
Ugh. Overcoming crises is no fun. There are stretches when the business seems to be rolling along, growing, thriving, and then a crisis hits–for example, in a relatively short period […]
