How to overcome employee betrayal: 5 steps to love resiliently
One does not need to be in practice long to discover a need to overcome employee betrayal and recover from injuries. Unfortunately, every practice owner accumulates stories of hurt and […]
Using staff complaints to make your organization great
Staff complains, and managers listen. But understanding staff complaints and then properly interpreting them is one of the key things that good managers do. Over the years, I have noticed […]
Walking our staff through a crisis
A case example We moved into crisis management mode really fast. In 2011 Blue Cross/Blue Shield of Illinois (BCBS) cut the fees they paid us. It was significant. For doctoral-level […]
How to overcome crises–When several clinicians leave
Ugh. Overcoming crises is no fun. There are stretches when the business seems to be rolling along, growing, thriving, and then a crisis hits–for example, in a relatively short period […]
It’s a marathon and not a sprint: Burnout prevention
I am a burnout survivor. After 4 years of emotionally depleting myself as a youth pastor I was certain I could never work with people again. I crawled off to […]